Support Center

Welcome to Riayatech.AE’s Support Center, where your software journey is backed by dedicated care. Our customer care team, available 24/7, ensures personalized assistance. Connect via phone at +971 50 462 0911 or email at [email protected]. Explore our Knowledge Base, submit tickets, or engage in live chat. Stay updated with software releases, join our community forum, and access training resources. Experience excellence with remote assistance and share your feedback to contribute to continuous improvement. For urgent matters, reach our priority hotline at +971 50 462 0911. Your success is our priority.

Customer Care Center:
Our highly trained customer care team is available around the clock to provide personalized assistance.
Contact us via phone at +971 50 462 0911 or email at [email protected].
For immediate concerns, consider our priority hotline for expedited support.

Knowledge Base:
Explore our extensive Knowledge Base, a comprehensive repository of FAQs, guides, and best practices.
Navigate through categories to find in-depth articles, troubleshooting tips, and video tutorials.
Stay informed about the latest updates, patches, and announcements.

Ticket Submission:
For specific inquiries or issues, submit a detailed support ticket through our online portal.
Provide relevant details to expedite the resolution process.
Track the status of your ticket in real-time.

Live Chat Assistance:
Engage in real-time conversations with our support agents via live chat during business hours.
Instantly address queries, get quick assistance, and receive guidance on troubleshooting.

Software Updates:
Access the Software Updates section to download the latest versions.
Stay informed about release notes, new features, and enhancements.
Opt-in for automatic updates to ensure your software is always current.

Community Forum:
Join our vibrant community forum to connect with other users, share experiences, and exchange insights.
Participate in discussions, ask questions, and contribute to the collective knowledge.

Training Resources:
Explore our comprehensive training resources, including webinars, documentation, and video tutorials.
Enhance your proficiency with our software through structured learning materials.

Remote Assistance:
For complex issues, request remote assistance from our technical experts.
Allow our support team to securely connect to your system for hands-on troubleshooting.

Feedback and Suggestions:
Share your valuable feedback, suggestions, and feature requests with us.
Participate in surveys and contribute to the continuous improvement of our products and services.

Service Level Agreements (SLAs):
Review our Service Level Agreements to understand the commitments regarding response times and issue resolution.
Gain insights into the levels of support provided based on your subscription or service agreement.