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FAQ

Your Questions, Answered: Expert Support for Seamless Healthcare Solutions

What is Riayatech.AE’s mission?

At Riayatech.AE, our mission is to revolutionize healthcare by providing seamless access to patient data, ensuring accurate clinical care delivery, and improving overall patient experience through advanced healthtech innovations.

How can I contact the customer care team?

Our customer care team is available 24/7. You can reach us by phone at +971 50 462 0911 or via email at [email protected]. For urgent matters, use our priority hotline at +971 50 462 0911

Where can I find information about software updates?

Visit the Software Updates section on our website to download the latest versions, view release notes, and learn about new features. You can also opt-in for automatic updates to keep your software current.

How do I submit a support ticket?

To submit a support ticket, use our online portal and provide detailed information about your issue. This helps us resolve your concerns efficiently. You can track the status of your ticket in real-time.

What resources are available in the Knowledge Base?

Our Knowledge Base includes FAQs, guides, troubleshooting tips, and video tutorials. It’s a comprehensive resource for finding solutions and staying updated on the latest patches and announcements.

Can I get real-time assistance?

Yes, you can engage with our support agents via live chat during business hours for instant assistance and troubleshooting guidance.

What is the Community Forum?

The Community Forum is a platform where users can connect, share experiences, and exchange insights. Participate in discussions, ask questions, and contribute to the collective knowledge.

Are there training resources available?

Yes, we offer extensive training resources including webinars, documentation, and video tutorials to help you enhance your proficiency with our software.

How can I provide feedback or suggestions?

Share your feedback and suggestions via our feedback channels. Participate in surveys and contribute to the continuous improvement of our products and services.

What are Service Level Agreements (SLAs)?

Service Level Agreements (SLAs) outline our commitments regarding response times and issue resolution. Review the SLA details to understand the levels of support provided based on your subscription or service agreement.

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Dubai Healthcare City, Dubai, United Arab Emirates
[email protected]

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Industries We Serve

  • Healthcare &
    Pharmaceutics
  • Public Sector
  • Wellness & Longevity
  • Software as a Service (SaaS)

Solutions

Services

Dubai Healthcare City, Dubai, United Arab Emirates
[email protected]

Linkedin Instagram Facebook Youtube

Company

Industries We Serve

  • Healthcare & Pharmaceutics
  • Wellness & Longevity
  • Software as a Service (SaaS)
  • Public Sector

Solutions

Services

Terms Of Use

Help & FAQs

Careers